KDXE70 not finding my BT smarthub anymore?

[LeighIreland]

I bought this tv last November. Connected to internet straight away. But last few weeks has been touch and go. Now won't connect at all! Any solutions greatly appreciated. Thanks for your time.

[EdwinaU]

Hi Leigh,
Welcome and thanks for joining the community.

Can you tell us the full model number of your TV so that we can find some help for you?

Cheers,
EdwinaU

[LeighIreland]

The full model name is KD-43X7000E and software version 8.500-1000-1.100-00

[EdwinaU]

Hi Leigh,

If your firmware is up to date (check here) then the next step would be to try the internet connection tips here.

Best,

EdwinaU