Replacement motherboard for PCG-392M

[JasonOLeary]

Hi I am trying to get a Replacement motherboard for PCG-392M Sony Vaio laptop for a client.

I have had no luck on the Sony main support site and wondered if anyone here might point me in the right direction.

Many thanks

[Blencogo]

You won't find anything on the Sony Support site by quoting PCG-392M as that is the chassis type and is not a valid model.  Have a look on the screen surround - it will be something like VGN-FZ21E.

Motherboards are usually custom made for Sony, so they will be the best source of a new one.

What is the problem?  Not the nVidia Graphics chip by any chance?  If so, Sony may fix it for free!

[JasonOLeary]

Thanks Blencogo,

You were right about the Model number being on the screen VGN-FZ21E.

Yes as far as I can tell it is a burnt out nVidia GPU - I may have to look into this free business

Thanks again.

[Blencogo]

Have a look at Sony's statement here: -

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=35880

You will have to contact Sony Support on the out-of-warranty phone number.  Go here and enter the #vaio's serial number: -

http://support.vaio.sony.eu/computing/vaio/contacts/phone.aspx?l=en_GB&m=VGN-FZ21E

Good Luck!