Broken TWICE!!! MDR-XB650BT Bluetooth headphones

[dexterford]

Second pair of these has broken now. 

Anyone have any idea how to get a refund on both pairs? The main site just funnels you down a Q&A until you get to a form to request a repair, which I'll have to pay for and will probably be more than the headphones cost. 

My partner bought these on Amazon and they broke within 5 months. I bought a second pair from Currys as a replacement, as at the time it seemed easier than her dealing with the process of organising a refund, because she suffers with Myalgic Encephalomyelitis (Chronic Fatigue Syndrome) and she was also awaiting surgery.

Just over a year after buying the second pair they broke again, in the same place. Pretty ridiculous really as she keeps them in a travel case. 

[Anonymous]

Hi there,

It might be best to contact Sony support here.

They will be able to look into this for you.

Let us know how it goes.

Best wishes,

M

[dexterford]

Except that link is the exact page that I mentioned in my original post.