Hi guys : )

I am just going to leave this message and probably not even coming back to this forum, but I hope this will be a healthy reminder of what Sony represents. If you're professional or trying to avoid frustration, do not go for Sony.

This is what happened. I was wondering why my a6000 drains battery when it's turned off. I discovered that people have this issue (you can look for it, there are even videos on yt). It turns out that the viewfinder's proximity sensor works when the camera is off  hence draining the battery. I tried turning it off (monitor only mode) and the battery drained less. I also found that this issue is there only with native e-mount lenses. So I decided to report that and possibly start some action from Sony that would lead to a possible software update. At least engineers could look into that right ?

No, and this is the repsponse I got :

Thank you for contacting Sony support.

We are sorry to read of the battery draining issue you have been experiencing with your Sony camera.
 
In regards to your enquiry, and in an attempt to clarify this matter, please remove the battery pack for one minute and put it back.
 
Also, you may follow the link below and initialize the camera to default factory settings:
http://download.sony-europe.com/pub/manuals/html/Z001924111/EN/contents/TP0000226689.html
 
Moreover, please follow the below link to make sure that the camera has the latest firmware version:
For MAC:
https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-dime/sony-ilce6000-firmware-update-ver320-mac...
 
For Windows:
https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-dime/sony-ilce6000-firmware-update-ver320-win... 
 
If that did not resolve the issue, you may follow the steps below to register the repair:
•        Go to http://services.sony.co.uk/supportmvc/en/Repair/BookRepairForm?search-sparrow
•        Enter the model number in repair option box. 
•        Click on search.
•        Click on register your repair.
•       The repair cost will be provided by the service centre.

( The repair estimate will be provided by the service center before you send the camera to them ).

•        After you finish this process, all the necessary information and the details required to send your product for repair will be e-mailed to you.
 
Should you have any further questions, please feel free to reply to this email.
 
Thank you for your enquiry.
 
Yours sincerely,

Samar

SONY SUPPORT TEAM
http://www.sony.co.uk/support/en

TLDR; they want me to pay for beta testing a ready product ?

I said it before, the only reason I went for the camera was the price and I'm not raging or anything, next year I'll probably switch to some other manufacturer, but this kind of service is appaling and you'd either need to drop the price twofold or up the game to actually be seen as a proper company.

Good luck peeps : )

Luk

P.S I also had experience with Sony smartphones and service from that point of view - same thing : )