I have a Sony KD-49XE8005 purchased in December 2017. While the picture quality is impressive, the onboard software is woeful. According to the support page for this device, a firmware update is due but continues to be delayed; however, the page says that as long as my TV shows that I have the firmware number PKG6.5603.xxxx or higher then my TV is up to date: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8005/d...

My TV, however, is running firmware PKG6.2858.0083EUA which is therefore not up to date. If I ask the TV to search for a software update, it says my TV is up to date!

Is there a way of getting to PKG6.5603.xxxx of any variety? This may well solve many of the issues I am experiencing with the TV, which primarily include slow response UI, an inability to connect to WiFi, and regularly dropping the wired wifi connection too, amongst others!

Many thanks for any guidance.

Mark.