Dear support,

Three years ago I bought the MDR-1000X headphones and up until a few months ago I never had any issues.

A couple of months ago I noticed the headphones to be a bit loosen when I expanded it to place it in my ears. After closer inspections, I noticed a crack on the right side of the bracket.

The headphones have been treated immaculately and they still look as new, which made me wonder what might have caused the crack. After some research, I found this to be a known issue specific to this type of model (as several people here in this community have reported it). It appears to be a manufacturing issue.

The headphones have been out of warranty, but I would like to know if there is anything that can be done to repair them.

I look forward to hearing from you soon.

Alessandro