Cellphone stucked in factory reset process

[charlyfox]

I used the factory reset option in my Sony Xperia Z3 and the process is never ending it keeps in the android logo doing the factory reset and it has been like that for like 4 hours now. it should take only 5 minutes but I dunno what is happening.

I waited the process to end for 4 hours and after nothing else happened I decided to unplug the charger and wait for it to run out of battery. Then I turned it on again and nothing changed, it went back to the factory reset process with the android logo.

Then I tried pressing the hard reset button located where the 64 GB SD Card is, and still nothing after turning it on again. Once again the cell phone restarted the factory reset process and right now another four horus passed and nothing.

The phone is heating so I am using a laptop cooler to cool the phone and avoid the heating process that is caused by the factory reset process.

I still havent tried to remove the SD card.and tried to restart the process. but Im running out of ideas, and I dont know what to do. I will leave the phone connected all night long and cooled and check tomorrow if something happened.

Thank you for the help

[Phy]

Unplug the phone. Remove the sim card. Remove the sd card. Use a wall charger. And charge the phone for about an hour. Then use PC Companion to repair the Phone.

[_alexdon_]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Uliwooly]

Don't forget to backup


Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355