Phone doesn't start

[ahmad1993]

can you help me about my xperia z1 the problem is the phone sudden death and it con't turn on again , before it sudden death it has 80% charge and it was work great .......... i put it to the wall charger for more than 5 hour but the led still red .... and i try the volum up + power it not working ...... can you help for this issue and what it maybe would be hardware or software issue .

thanks in advance

Topic edited and moved by Rickard

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,you need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[JakeSully]

what is this Z1 topic gota be with Z3? i think this was posted in wrong section.

[ahmad1993]

yeah maybe this post in the wrong section ......... anyway i'm sorry and i hope if u can help me 

[ahmad1993]

the pc companion not recognize my phone !!!

[_alexdon_]

Was the device turned off when you connected it?

[Uliwooly]

Do you have other usb cables that you can use?

[ahmad1993]

yes i use another cuble same case ........i applied some technician they say it's maybe power IC or charger IC !!!  can it be like this ???

[Uliwooly]

hard to tell, contact your local Xperia Care and get it checked by them.