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service center broke my phone twice

profile.country.RU.title
epoxob
Member

service center broke my phone twice

need contacts or international headquarters, which is in the Sony.

First repair was not working because of the screen. Repair of the machine back with a new screen and the sound does not work when an incoming call. Prior to repair the sound worked fine. After the second repair unit returned without working SIM cards. In Russia there is only a collection point for mobile phones Sony. They would never answer. Only receive and give the phone. there is a phone-line support. They also did not solve but only transmit messages. As a result, 2 months and repairs on their hands when a broken phone. During this time, its price has increased by 10 000 rubles

If I just return the phone seller - I will not be able to buy the same phone. Replace the seller can not - not available. Manufacturer hiding behind a telephone support which see above.

Всегда с уважением, Ерохов Алексей
15 REPLIES 15
profile.country.RU.title
epoxob
Member

Respected. This forum is listed on the official website http://support.sonymobile.com/ru/xperiaz3dual/. When telephone calls and offer a written request to do another (3 times) repair wants to find what some real help. I do not know how other countries. Russia in everything related to mobile - separate from the main brand. the entire subtree tie - the girl on the phone, which says that they will never respond. so I want to find those who are responsible for such as mobile sony.

Всегда с уважением, Ерохов Алексей
profile.country.GB.title
Uliwooly
Expert

Did you contacted your local Xperia Care?

profile.country.RU.title
epoxob
Member

.....- the girl on the phone, which says that they will never respond.

Всегда с уважением, Ерохов Алексей
profile.country.GB.title
Uliwooly
Expert

What if you go in person?

profile.country.RU.title
epoxob
Member

only chat + telephone +  e-mail. 

No physical address

http://support.sonymobile.com/ru/contactUs/

when communicating - they sad write letters. treatment. statement.

partisans.......

Всегда с уважением, Ерохов Алексей
profile.country.GB.title
Uliwooly
Expert

Which country is this?