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Wi-fi keep falling while im using my headphones.

JESUSH
Visitor

Wi-fi keep falling while im using my headphones.

Hello and thanks for reading,

I have an xperia z3, and im having a little problem, when i'm using my headphones (Sonys DR-BTN200M) while watching an youtube video(for example, it happen when i watch any streaming video), the headphones knock off the wifi, this its strange, because this doesnt happen with the earphones, and im use to have an xperia z, and this problem didnt happen. any help?


sorry for my bad english. Thinking_Face

5 REPLIES 5
profile.country.RO.title
_alexdon_
Expert

Can you try to clear data for smart connect and check again?

alexdon
JESUSH
Visitor

I just did, and its still the same.
profile.country.RO.title
_alexdon_
Expert

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

alexdon
JESUSH
Visitor

Done too, and it happen again. Thanks for answering.
profile.country.RO.title
_alexdon_
Expert

http://support.sonymobile.com/gb/drbtn200m/

See here,contact support for further help.

alexdon