Xperia Z2 Alarm wont work

[Noca]

So, I am having a rather unusual problem with my Xperia alarm. I have done a bit of googling, but I seem to be having the EXTACT OPPOSITE problem to what a lot of others are having.

Basically, my alarm will go off...but it doesn't make any noise. The volume is turned up, yes. The sound/tune I pick works and plays perfectly on my phone. but when I include the song as part of the alarm, and the alarm goes off...?It switches to the alarm page, and does not make a sound.

With that in mind, it WILL vibrate. It just wont generate any noise.

Last night I was able to make it beep a bit after setting it (using a weekday alarm) however the weekEND alarm will not make any noise. I compared the settings for both out of hope...no difference. Both identical.

Another interesting side note...when I was trying to pick a tune for the alarm no play, none of the standard alarms would make any noise when I clicked on them (regardless of the volume being WAY up). I had to pick a song (which would play)

I would appreciate some help on this. Having a working alarm is kind of important. 

[_alexdon_]

Settings-apps-all,tap on settings (3 dots) and reset app preferences.Try again.

[Noca]

Hi, 

Thanks. I gave it a try and it didn't work. At all. The alarm still wont play any sounds. 

In addition to this, I've noticed that when I get a phone call, it wont ring AT ALL. I had wondered why I wasn't hearing from people as often as I usually did.   Anyway, It WILL play the songs and ringtones when I go directly to the sound picker and click on them. But when a call comes in? Nothing happens

[_alexdon_]

Settings-apps-all,scroll down to incall ui and enable notifications.

[Noca]

Hi,

I did not see anything titled 'incall iu' but I found...

'Phone'

'Phone/messaging storage'

and 'Show notifications' was checked for both. I did not see anything else referencing notifications. 

[_alexdon_]

InCall UI should be there.

[Noca]

Well, unless there is a different name for it - it isn't. The list is alphabetical. There is nothing under 'I' for InCall UI. The only apps that start with 'I' are....'Image Processor, info-eye, InitialBootSetup, Input Devices, and International Keyboard'

I've also looked under the oddly named files that start with 'com.sonymobile', 'com.android'

I've also gone through the entire list app by app. Twice. 

There is no InCall. 

[Noca]

I have also used the search function to search for apps on my phone, and nothing comes up when I type in incall

[Noca]

I certainly did not delete it, as I make a point of not deleting anything when I don't know what it is. But I did have to restore my cell back to its origional state prior to this happening.

[_alexdon_]

Are you in all tab? Can you go to the disabled ones which are down in the list?