Xperia Z2 Black Out

[KillBoy]

Hello Guys:

Has Anybody experienced a Black Out Screen in the Xperia Z2???  i was using my new Z2 with the Battery full of charge and suddenly the Phone turns Black and doesn`t want to start up.

After a few minutes i press the Power button + both volumes Button and after thar the prone Start up.

Please i just wanna know if somebody have had the same experience.

Regards

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Given that there are a huge number of reasons this could happen I would be surprised if someone hadn’t had similar symptoms. However with this said it is certainly not common with this model and it is more important to find the cause. Did you get any error message when this occurred and what application did you have open when this occurred?

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[Martin27]

Yes, 4 or 5 times since the last update.

It is usually easily solved with Power+UpVolume

[KillBoy]

Thank U, Martin.  Hope they can issue an update soon

[Sam]

Have you tried running a repair to reload the firmware?

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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[Coriolis]

I have exactly the same problem. One morning, after no significant event, I woke up and my mobile phone was black. It stayed like that for about two or three hours. And then, suddenly, I could switch it on. From that event on, about two weeks ago, it regularly switches itself off. Sometimes it stays like that for a while, and sometimes immediately reboots. Sometimes pressing the red button at the left of the phone I could reboot it. But today it's been taking more time than before (5 hours and it is still dead). I pressed the red button and the phone vibrated, but nothing more. I have tried to press every possible combination of buttons (power, volume up, down, camera, red button....) without success.

Can this be a software problem? I will try to do a cache reset, but given that it doesn't switch on, it doesn't look like software, does it?

Thanks!

Carlos