Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

[Huma22]

Hi

I'm a new owner of Xperia Z3 Compact and I have noticed a problem when launching camera. The app itself works perfectly well but when trying to launch camera from locked phone (screen locked with symbol) it shows only black screen with error message that camera app it unaccessible. After removing lock screen protection both camera symbol on lock screen and dedicated camera button works as intended. Is it supposed to be that way? On my previous phone I could launch camera app without unlocking screen but couldn't access any other parts of the phone. I'd love to have it working the same way here especially with the dedicated camera button.

Hoping for a fast answer. 

Regards

Huma

[Huma22]

I hoped for some less destructive solution. I bought the phone few days ago and spent several hours setting everything up and now I'm supposed to delete it all. I think I can live without that camera access for some time and then check Your solution. Thanks for help. Will get back after checking it out.

[_alexdon_]

Keep us updated though,sorry about the issue. It is 3rd party related.

[Huma22]

So if it's 3rd party problem and it's fine on safe mode wouldn't removing that problematic app solve the problem?

[_alexdon_]

It should but which is that app? You don't seem to be able to find it. 

[Huma22]

So far, no. But I will keep trying. I'd like to avoid the possibility I will erase the phone (repair it) and then install the apps just to find myself in the same place I'm at the moment.

[_alexdon_]

Good luck.

[Huma22]

Thank You. 

[Denisse11]

Did you fix It? I have just the same problem