2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[corpsmaster]

Hi all,

I have send a support request to Sony as I am hearing static noise when I am watching TV. Also when I am using the home menu I can hear some clunky noises after the menu makes a sound.

I was hoping that the firmware update from yesterday solved this...

regards,

Ivo

[lesking70]

That's a good point! Will any off us fools that pre ordered our tv's get a free dualshock 4, or is it just a trap to lure victims in to the black hole of sony bravia faults!!

[theshamelessmanc]

@corpsmaster,  I remember having a similar issue a few days ago, turned the TV on and could vaguely hear some static noise. I cant remember which setting I turned off in the audio, but it was one of them in there im sure.... soon as i switched it to off the static on channels stopped. I have a funny feeling it was clear audio, but I'm not %100

[theshamelessmanc]

I dont get the menu noise though! But I do get a very loud *CHICK* sound when I have the surrond on and I pause Sky, and press play again! Thats when I get a noise for a second. Agian with surrond on, I may get a *CHICK* sound in the menu screen when the TV has a sketchy moment.

[Rikachu]

15th July!

C'mon.... TV hasn't been out that long! Why not since launch?

~sob sob~

[djadrianc]

@Rikachu It's the 1st of July but doesn't make things any better

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@Rikachu wrote:

15th July!

C'mon.... TV hasn't been out that long! Why not since launch?

~sob sob~

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[MikeLothian]

It's an issue between Sony and Netflix - Netflix have a newer app out that supports 5.1 Surround Sound on Android TV 5.1.1 (thats going to get confusing) - Sony either have to update the TV to using Android 5.1.1 or ask Netflix to allow the app to install on the older Android 5.0.2 that we're currently running

Going on my own experince of Android 5 there were quite a lot of bug fixes that were fixed in each update - we really should be pushing Sony to move to the newer version

As it stands because Netflix is a system app and we don't have root there's no way we can remedy this ourselves 

[NicolaiLarsen91]

Even though Netflix doesnt support 5.1 in the current app-version - what
about PLEX, VLC? They doesnt support 5.1 either.
I've talked to PLEX support, and they say that their app DOES support 5.1,
but its Sony's firmware that doesnt... -.-

[wills_b]

Whilst that's informative I'm not convinced that's the only issue, as mentioned, vlc, plex etc don't won't with 5.1, and amazon shows 5.1 as an audio option when selecting titles, and plays in 5.1 on the xbox one and xbox 360, but not on the sony TV.

[MikeLothian]

If they say that then I'm guessing its true - I don't know enough about the Android sound system to be able to figure it out - we do have 5.1 on the Video App and Digital and Satelite channels - at least until the sync issues start happening - my receiver starts switching between Dobly Digital and doing its Pro Logic emulation - nothing else (not even my PS3 via HDMI) seems to have 5.1 functionality