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Rakuten film not streaming

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lubs40
New

Rakuten film not streaming

I have a Sony Bravia KDL43WF663 LED HDR.  It has the Rakuten app and I watch see all trailers but get an error message when I try to watch a movie I’ve Purchased.  Is this an issue with the TV or the app?

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Anonymous
Not applicable

Hi there,

 

Have you updated to the latest firmware?

 

Best wishes,

M

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Tonycv51
Contributor

I assume it plays OK  on a phone or computer, the it's the app. You could try logging out and back in again, or clear the cache for the Rakuten app.