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I have a Sony Bravia KDL43WF663 LED HDR. It has the Rakuten app and I watch see all trailers but get an error message when I try to watch a movie I’ve Purchased. Is this an issue with the TV or the app?
Hi there,
Have you updated to the latest firmware?
Best wishes,
M
I assume it plays OK on a phone or computer, the it's the app. You could try logging out and back in again, or clear the cache for the Rakuten app.