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Sony Bravia KD-55X8509C - Netflix stuttering

AJShep79
New

Sony Bravia KD-55X8509C - Netflix stuttering

Hi,

 

I have recently starting having problems with the Netflix app on my Sony KD-55X8509C 4K television.

 

It used to run perfectly but now the picture and sound stutter at random intervals (maybe every minute or so).

 

I know its not an issue with my broadband or netflix itself because it works fine on my other tv through my amazon firestick and i have a steady 50MB broadband connection. 

 

It used to work fine so i find it really frustrating that i now have this problem.

 

I even tried plugging an ethernet cable into my tv to see if it was a wifi issue but i still get the stutters.

 

Has anyone experienced this or know how i can fix it?

 

Any help would be much appreciated.

 

Regards,

Andrew

1 REPLY 1
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Pascale_F
Moderator

Hi Andrew, 

 

Welcome to the community.

 

Have you tried rebooting your KD-55X8509C to see if this helps? 

 

Thanks,

Pascale