Bluray 3D player - NO DISC

[Happy-One]

Hi there.  New to this but hope I can get some help.  I have a Sony BDPS490 3D Bluray Player.  It's not over-used but was bought in 2014.  Fancied wathcing a 3D movie the other night and it just quoted "empty".

It's out of warrantee and to fix ... well, might as well forget that.  I took it apart and cleaned the lens with no prob.  Still "empty".

Any suggestions?

Thanks

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Have you checked if your Blu-ray Player firmware has the latest version? You can see more details on this here.

Let me know how you get on.

Best wishes,

Sean Mc

[Happy-One]

Hi there

Yes. I have completed the update to the latest firmware. I tested the
player with a dvd/3dvd and both times it states ‘empty’.

I have also taken the player apart and cleaned the lens.

I think it’s just done. Have ordered another from eBay for a very good
price, exactly the same, as I have Sony 3D glasses, so hopefully it will
all work out.

Not impressed though how little I have used this player and how quickly it
... just died.

Thank you for your advice.

Debbie
Orkney

[Sean_Mc]

Hi Debbie,

Sorry to hear this.  I would recommend getting in touch with Sony support here for further help.

Best wishes,

Sean Mc