EU Guarantee document?

[hunker7]

I bought Sony Vaio Laptop at PCworld, but they didn`t gave me European Gurantee Document, and when i asked them why is that, they said they don`t provide that kind of documents. When i called Sony they said i have Regulations, Guarantee and Service support booklet, but should i send all booklet or just one part of it(if that, which part)?

thanks

[kevtina2]

Should have been in the box with other documents  Is this for the vat back?

[hunker7]

it`s not, that`s the problem. Yes i want claim VAT back, and i need to send them European guarantee information document, but PCWorld is not providing one, and it`s not in box as well. don`t know what to do

[kevtina2]

Have you phoned sony . If not I have a spare one.

[hunker7]

When i called Sony they said i have Regulations, Guarantee and Service support booklet, but should i send all booklet or just one part of it(if that, which part)?

[kevtina2]

no you have to send the european guarantee card which is a separate card your receipt and the vat back form phone them and tell them it wasnt in there or find your nearest sony shop and go in  and ask there

[hunker7]

What should i take with me? serial number? model number? reciept?
Can i send them my camera`s EU Guarantee Info Doc?