MDR 1000X headphones bracket has broken

[andreioros]

I purchased my SONY MDR-1000XB headphones in January 2017, from www.altex.ro

I used them exclusively at work a (noisy) office environment - I am very happy with both the sound quality and NC. 

However, the build quality is disappointing, especially considering the fact that the headphones costed 380 euro: this week I've noticed that the plastic of the bracket is cracked.

 

[IamNic]

Hello @andreioros,

would you mind sending me your serial number via PM so I can check back with support if your pair of headphones is elligable for a repair?

- Nic

[andreioros]

sent via PM

thanks

[IamNic]

Hi @andreioros,

I received the message. I will get back to you as soon as I get a reply from support.

- Nic

[Broka1979]

I have the same issue with my MDR 1000X, I'll be sending you a pm also regarding this issue.

[andreioros]

any updates?

[IamNic]

Hi @andreioros,

not yet, I would have messaged you otherwise. 

- Nic

[andreioros]

@IamNic still no answer from support ? it's been 2 weeks now..

[IamNic]

Hello @andreioros,

sorry I had a little back and forth with support, since accordin to support you are out of warranty and have to send it in for repair by yourself.

- Nic

[andreioros]

It can't be out of warranty: it is valid 2 years from the purchase date, which means until January 2019.. and there are 6 more months until then.