WH-1000XM3 crackling and low rumble on right cup

[jljunk1]

This is the second pair of these head phones I've had and it's now having the same problem as the last pair which I returned.

The right side cup has a crackling sound or a sometimes a very low level rumbling sound. It used to be infrquent but seems permanent now.

I disable ambient sound in the android app the crackling and rumble disappears.

Seems to be a common problem with these headphones.

Is there any hope fo a fix? Or time to return them??

[Pascale_F]

Hi jljunk1, 

Welcome to the community. 

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas. 

Thanks,

Pascale

[Win_88]

Hi jljunk1

I read somewhere that this is related to air pressure and noise cancelling. Have you tried re-calibrating NC using the Sony Headphones Connect?

Perhaps an update: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/downl...

or a factory reset: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

Win_88