detected a usb cord & locked your phone for storage!

[ds3wow]

Hi all,

Im rubbish with technology,  my limit is uploading a photo to facebook.   Had my lovely mobile Xperia Arc for quite a few years, all has been working ok up until this morning when I turned it on, went to upload a photo on facebook to a friend and my phone popped up a message saying,    Your computer detected a USB cord and locked your phone for storage, please disconnect the cord to see your photos!     I cant access my photos, gallery etc all gone.  I cant work out what has happened,  Ive never actually connected my phone to my sony laptop,  the only cable ever used is to just charge it up!   When I click on gallery is just says SD unmounted or not present!!     HELP  I really dont understand what has happened or how to fix it.   Im rubbish with technology so simple terms please...ha ha .

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First of all I would suggest that you just try to remove the battery and SD card for a while. Put it back after a few minutes and start the phone as normal. Try to access the gallery again. 

Keep us updated if it still doesn't work! 

[ds3wow]

Hi,  thank you.    Ive just tried that it hasnt made any difference.   Shall i just restore phone back to factory settings,  would it work then?

[_alexdon_]

Either that,or a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

[moahmina]

check your media manager.. if its off or not

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@ds3wow wrote:

Hi all,

Im rubbish with technology,  my limit is uploading a photo to facebook.   Had my lovely mobile Xperia Arc for quite a few years, all has been working ok up until this morning when I turned it on, went to upload a photo on facebook to a friend and my phone popped up a message saying,    Your computer detected a USB cord and locked your phone for storage, please disconnect the cord to see your photos!     I cant access my photos, gallery etc all gone.  I cant work out what has happened,  Ive never actually connected my phone to my sony laptop,  the only cable ever used is to just charge it up!   When I click on gallery is just says SD unmounted or not present!!     HELP  I really dont understand what has happened or how to fix it.   Im rubbish with technology so simple terms please...ha ha .

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