Updates

[ExpriaZ3]

Having trouble updating my apps

[guitarman410]

Kudo, thanks for your help. I installed PC Companion onto our sony vaio and now I'm having issues with it. it shows on the upper left hand corner that my phone is not connected even though it is connected via USB I've unplugged it, plug it back in still no luck. I went to the Sony website and found my phone under support and it says that I should be able to update by going into settings, about phone, software update, system update but I do not have those options once I open about phone there is no option for any updates. please help.

[stockyvillage]

Did you make sure the phone was not locked.eg pin screen lock swipe lock

[guitarman410]

Yes

[stockyvillage]

So when you open settings and scroll down and touch about phone the first thing on next page should be software update.Touch that and phone will look for updates.If a green tick appears it means it is up to date.So will not list anything else. If any updates required it will list them

[guitarman410]

Nope. When I open about phone, the items listed are as follows from top to bottom: Diagnostics, Status, Legal information, Usage info settings... I can't find software updates anywhere. Super frustrating.

[stockyvillage]

Can you install PC companion on another laptop or PC.If possible one running windows 7.Otherwise its going to be reflash the firmware

[19667]

nope u can check updates in the apps.goto menu and click the serch bar and type update then u can find the app.and u also can click the 3dots in right corner and check any updates

Do not forget to give kudosand to select the correct answer 

[stockyvillage]

@kanchuka you type updates in search bar in settings and all it will do is list help page's

[19667]

no i didnt tell him to type it in home serch bar i told him to type it in serch apps bar

[stockyvillage]

Search bar in settings is not the home search bar.plus you scroll down settings and open apps ,you don't have a search bar.please read posts correctly thanks