Headphone jack is not working

[Bobtheelder]

Hi, plugged in the supplied earphones for the first time. No response from them. Tried another set of the same model,  still sound coming from phone speaker. Have seen what other people are saying. No Smart Connect installed, installed to try that, but still no change. Any other ideas please, would be appreciated  . XZ1 Compact 

[Uliwooly]

@beadhand-b

Could you boot in >>> safe mode and test other headphones?

[Bobtheelder]

Thanks for the response. I have just put the phone in safe mode, but unfortunately still no response to the earphones, both of which I have tested and found to be working. 

[Uliwooly]

@beadhand-b

Not good, you will have to contact your Local support

[Bobtheelder · Accepted solution]

Hello again, not really what I wanted to hear, just thought I would use earphones while on holiday, but thanks for your time and advice.

[PTtiny]

I have same problem..

It is a new problem... I previously used headphones with this phone all the time.

It must be a software issue

[jn_cn]

You can try using 3rd party SoundAbout app from the Play Store to force the headphones to be used.

[Bobtheelder]

Hi, I have installed the Soundabout app three times now, but when I try to open it, I get a notification saying that the app has stopped, try again, but it doesn't work. Thanks

[Bempa68]

I have had a similar problem from start. Some headphones work and some not.
It is the same in safe mode. All of them work on other phones.
Sony sent me a pair to try and they did not work. They told me to use soundabout but it does not work in Oreo. Support did not know. I found "Check phone app" suddenly they worked but all other  head phones (that did not work before) still were dead.
I sent the phone for guarantee service. Very swift service and they changed the jack. But.... The same result! Exactly the same cables/phones.
I will call them tomorrow but I don´t know what to say and they will not either.
The cables work on all other phones I tried.

[Bobtheelder]

Shortly after my last post both sets of earphones started to working but not for long and has been intermittent ever since. I believe that sometimes the phone doesn't detect that the earphones or lead being inserted. I tend to think this is a software problem rather than mechanical.