Join now - be part of our community!

glass on the back side of Z3 cracked on unknown obstacles

serganko
Visitor

glass on the back side of Z3 cracked on unknown obstacles

hello! i am very frustrated by the fact that Z3 back side glass has been cracked after using the phone just for 3 weeks. there are no signs of external damages. the device did not ever fall or was ever hit by anything. has anybody faced with this?
22 REPLIES 22
DanGogh78
Visitor

How exactly does a vibrating phone move enough to fall off something?  I'm sorry, but I dont buy your story at all.

kestas1122
Visitor

cracked back of the phone, what will the cost for the repair be?

Thommo
Genius

You need to either return your device to the place of purchase or contact Xperia care as prices may vary depending on country http://www.sonymobile.com/global-en/support/contact-us/

profile.country.RO.title
_alexdon_
Expert

You have to contact your local sony:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
foxhound56
Visitor

This should really be on the reviews or reddit, I have seen so many people with the same problem, including me after 3 days. If sony does not want to take care of their devices, we should contact the reviewers and make this a big topic....what a waste of money...should have gone for the note 4 or g3
HrithikSmarty
Visitor

contact local sony serive and they ill do it for u

ShreeRagav
Visitor

Guys 'm sorry abt yur phones....bt the reason fr the glass breakin is excessive heating....if all yu share the image of yur broken phone....the crack will be in the same area.....xda-developers site has posted many pictures of the crack....they all hav the craks on the same area....

http://forum.xda-developers.com/z3/general/screen-cracks-easily-t2904248

Tags (1)
Blomberg
Visitor

Got mine back today. total 10days away, no charge for repaired white rear glass. Thanks Sony Slightly_smiling_Face   Hope the new glass is better quality...

coleman901
Visitor

Got the same problem put my z3 on to kitchen table then picked it up back glass all cracked had meny sony xperia phones in past never come across this before even very tempted to switch to lg former now on
lh000
Visitor

mY Z3 HAS A SHATTERED SERVICE ON THE BACK OF THE PHONE!!! 
HOW MUCH WOULD IT COST TO REPAIR IT...URGNT!