Xperia U stuck on xperia logo

[gizmonomono]

I have been reading about this problem online and nothing I do helps. My Xperia U wont power on. When I try turning it on the Sony logo shows, then the Xperia logo, then my provider, and then the phone reboots again. This goes on indefinitely. I know there is a repair option, or a factory reset or whatever it's called, but I have photos on the phone that I don't want to lose.

What are my options?

[_alexdon_]

If your phone does not boot,you cannot backup anything.I am sorry to say this.Try to repair via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

[gizmonomono]

I was hoping you wouldn't say that. Thanks anyway

[_alexdon_]

You are welcome.What are you going to do?

[gizmonomono]

Repair it via the Companion I guess. Maybe take it to a shop first.

[_alexdon_]

If Pc companion does not work,you can always use sony update service.But it could help if you visit a shop first.

[gizmonomono]

I'll try it, but if there's a chance to save my photos I'll take it to the shop first. Thanks again for the advice.

[_alexdon_]

Yes,they might be able to do something,but it is hard to believe.Do keep us updated about the whole thing.

[gizmonomono]

Will do

[gizmonomono]

Just to let you know, the shop couldn't do anything. I had to do a reset. At least the phone works now.